Shipping Information
Kindly ensure that your shipping address, phone number and email address are correct and complete. The phone number or email may be used by the courier service or shipping company to contact you in case they have problems delivering your order.
Domestic Shipping within Singapore:
- We offer free local shipping or delivery for order of S$50.00 nett and above. A flat rate of $3.99 is chargeable for order less than S$50.00 nett.
- We are unable to deliver parcels addressed to P.O. Boxes, Sentosa, Jurong Island and other off-shore islands, plus restricted areas in Singapore, e.g. army camps, prisons, etc.
- We will take 2-3 working days to pack and dispatch your parcel. Some orders may take longer to process, especially during sales periods or festive seasons.
- For delivery by courier service, a tracking number will be provided to enable you to check the status of your parcel.
- Should any item ordered be out-of-stock, our sales personnel will contact you directly for further instructions.
International Shipping
- Each country has different laws and regulations about buying products from other countries. As a customer, it is important for you to check with your local customs for information regarding importing products before placing your order. Not knowing their regulations can result in your order incurring high import duties, delivery being delayed or even returned.
- For overseas shipment, please email to sales@starhealth.com.sg.
- Delivery charges will be based on the weight and size of the parcel plus its shipping destination.
- The buyer is responsible for all taxes, import duties, warehousing fee, customs and handling charges that may be imposed.
- We are not liable (a) for any lost or delay of international parcels once it leaves our warehouse; and (b) if the product(s) ordered is seized by immigration/customs authorities in the event of non-clearance.
Self-Collection
- You may place your online order and collect it from Mom Essentials @ #01-38 Techplace 1, 4009 Ang Mo Kio Ave 10, Singapore 569738 (Mon to Fri 9am to 5pm).
- Kindly indicate "Self-Collection" with your preferred date and time when submitting your order. (Please give one day advance notice before collection).